Privacy Policy

The data controller is Olena Kucherova Dryzhak (EKA Balance Business), with professional address at Carrer Pelai, 12, 08001 Barcelona, Spain. Contact email: contact@ekabalance.com.

Tax identification details are not published on this website because they have not been provided in the repository; they can be supplied directly when legally required for a contracting process.

We may process contact details, company details, role or team information, inquiry content, booking preferences, and any details voluntarily submitted by email or contact links.

We may also process technical information such as pages visited, browser type, approximate location, device information, referral source, and cookie consent choices when analytics or security tools are active.

We use personal data to respond to inquiries, prepare proposals, deliver requested services, manage appointments, maintain client communication, improve the website, and comply with legal obligations.

Where services involve wellbeing or therapeutic context, we only request information that is relevant to the requested work and handle it with additional discretion.

Depending on the situation, processing may rely on pre-contractual steps requested by you, performance of a contract, legal obligation, legitimate interest in operating and improving the business, or consent for optional cookies and communications.

You may withdraw consent at any time where processing depends on consent. Withdrawal does not affect processing already carried out lawfully.

Inquiry data is kept only for as long as needed to respond and manage the business relationship, unless a longer retention period is required by law or needed to establish, exercise, or defend legal claims.

Client and accounting records may be retained for the periods required by Spanish tax, accounting, and professional obligations.

We do not sell personal data. Data may be shared with service providers that help operate the website, email, scheduling, analytics, hosting, accounting, or security systems.

Where providers process personal data on our behalf, they should be bound by appropriate data processing terms and safeguards.

Some service providers may process data outside the European Economic Area. When that happens, appropriate safeguards such as adequacy decisions or standard contractual clauses should be used where required.

You may request access, rectification, erasure, restriction, portability, objection, or withdrawal of consent by contacting contact@ekabalance.com.

You also have the right to lodge a complaint with the Spanish Data Protection Agency if you believe your data protection rights have not been respected.

We apply reasonable technical and organizational measures to protect personal data, including limited access, secure hosting practices, and data minimization.

No online system can be guaranteed completely secure, so visitors should avoid sending highly sensitive information unless it is necessary and an appropriate channel has been agreed.